GUIDELINES FOR RAISING TICKETS 

ONE ISSUE PER TICKET
1. Please make sure only one issue is raised in a ticket. If multiple issues are raised, we may ask you to raise separate tickets for each. This will delay resolution. Therefore, please make note this requirement.

NOTIFICATION EMAILS FROM US
2. You will receive notification emails from support1 at encap dot energy. Please make sure this address is whitelisted and not directed to your SPAM folder.

CLOSING TICKETS
3. We will appreciate it you will CLOSE a ticket once it is resolved to your satisfaction. If you have not responded to a ticket for 2 weeks, we will mark the ticket closed.

FEEDBACK
4. Once a ticket is closed, you will receive an email from the above email address seeking your quick feedback on the closed ticket. We will be grateful for your feedback.